A person working as a Call Center Supervisor in South Africa will on average earn $6712 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $6,712.00 |
| Weekly salary | $129.08 |
| Daily salary | $18.39 |
| Hourly salary | $2.30 |
This means call center supervisor salary is below average!
Job Industry: customer service
Description: A call center supervisor is responsible for overseeing the operations and performance of a team of call center agents. They ensure that customer service representatives are meeting their targets, handling customer inquiries effectively, and providing excellent service. The supervisor monitors call quality, provides feedback and coaching to agents, and identifies areas for improvement in processes or training. They may also handle escalated customer complaints or complex issues, ensuring resolution and customer satisfaction. Additionally, call center supervisors analyze data and generate reports to track team performance and identify trends or areas of improvement. They collaborate with other supervisors and managers to develop strategies for achieving departmental goals and maintaining high levels of customer satisfaction.
Tagged with: Call center, Supervisor, Customer service, Team management, Performance monitoring, Customer satisfaction